Description
Terms & Conditions of Service
1. Introduction
These Terms and Conditions govern the shipping services provided by Graphix Style. By using our services, you agree to comply with all terms outlined below. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.
2. Scope of Services
Our company offers shipping solutions for both domestic and international deliveries through trusted courier partners, including Canada Post, UPS, DHL, FedEx, Purolator, and others.
3. Shipping Fees & Pricing
- Shipping rates are determined based on package weight, dimensions, destination, courier choice, and service level.
- Prices are subject to change based on carrier adjustments, seasonal surcharges, and fuel costs.
- Discounts may apply for bulk shipments.
4. Delivery Timeline & Guarantees
- Estimated delivery times are provided by the carrier but are not guaranteed due to unforeseen delays.
- We are not responsible for delays caused by weather, customs clearance, incorrect address details, or carrier service disruptions.
- Expedited and priority shipping options may be available at an additional charge.
5. Packaging & Labeling Requirements
- Customers must ensure proper packaging to prevent damage during transit.
- Fragile or sensitive items must be wrapped securely and labeled accordingly.
- The sender is responsible for accurate address labeling to avoid misdelivery.
6. Liability & Insurance
- Our company is not liable for damage caused during transit unless insurance coverage has been purchased.
- Lost or damaged item claims must be filed within 14 days of delivery.
- Insurance coverage is available for high-value shipments at an additional cost.
7. Customs, Duties & International Shipments
- International shipments are subject to customs regulations of the destination country.
- Customers are responsible for paying applicable taxes, duties, or import fees.
- Customs delays are outside our control, and refunds will not be issued for such delays.
8. Returns, Refunds & Cancellations
- Shipping fee refunds apply only in cases of service failure due to carrier error.
- Customers must initiate refund requests within 14 days of the shipment date.
- Cancellation requests must be made prior to package drop-off / pickup to qualify for a refund.
9. Restricted & Prohibited Items
Certain items cannot be shipped due to carrier policies, legal regulations, or safety concerns. These may include:
- Hazardous materials (flammable liquids, explosives, chemicals)
- Perishable goods (fresh food, biological samples)
- Illegal or counterfeit goods
- Restricted electronics (lithium batteries, magnetized materials)
Customers must verify compliance with carrier guidelines before shipping restricted items.
10. Responsibility for Incorrect Deliveries
- Shipments returned due to incorrect addresses or refused deliveries are subject to additional fees.
- If the package is lost due to incorrect labeling, no refunds will be provided unless covered by insurance.
- Redelivery attempts may incur extra charges, depending on the carrier.
11. Amendments & Legal Compliance
- We reserve the right to modify these terms without prior notice.
- Customers must comply with local and international shipping laws when using our services.
- Any disputes regarding shipments will be handled in accordance with the governing laws of Canada.
