Return & Refund Policy

Thank you for choosing Graphix Style. We strive to deliver top-tier creative and marketing solutions. Because our offerings include both custom client services and downloadable digital shop products, our return and refund guidelines vary depending on the product or service purchased.

By placing an order or engaging Graphix Style for services, you agree to the terms outlined below.

1. Custom Client Services (Graphic Design, Video Editing, Digital Marketing)

Due to the labor-intensive, tailored nature of custom design, editing, and marketing work, physical returns are not applicable, and refunds are strictly governed by project stages:

A. Initial Deposits

  • Non-Refundable Deposit: Upfront project deposits (typically 50% unless specified otherwise in your project agreement) cover initial strategy, planning, resource allocation, and initial design concepts. Once work on a project has commenced, deposits are strictly non-refundable.

B. Cancellation Before Project Completion

  • If you choose to cancel a service project mid-way, Graphix Style reserves the right to retain the initial deposit.

  • If the hours spent or work completed exceeds the value of the initial deposit at the time of cancellation, you will be billed for the balance of the work completed up to the point of cancellation.

C. Final Delivery & Proof Approval

  • Prior to final delivery, clients are provided with watermarked proofs or draft previews for review.

  • Once the final deliverables (e.g., editable source files, high-res video renders, marketing launch assets) are approved by the client and the final balance is paid, no refunds will be issued under any circumstances.

  • Revisions requested after final approval and project sign-off will be subject to additional fees based on our current hourly or per-project rates.

2. Digital Products & Shop Purchases (Templates, Assets, Downloads)

Our shop page offers instantly downloadable digital products (e.g., graphic templates, design assets, video presets, stock elements).

  • All Digital Sales Are Final: Because downloadable digital goods cannot be physically “returned” or “revoked” once accessed, all sales of digital shop products are non-refundable and non-exchangeable.

  • Duplicate Purchases: If you accidentally purchase the exact same digital file twice in a single transaction, please contact us within 7 days with your order details, and we will issue a refund or store credit for the duplicate purchase.

  • Corrupted or Defective Files: If you encounter a technical issue, corrupted file, or broken download link, please email us at the contact address below. We will verify the issue and send a replacement download link within 24–48 business hours.

3. Subscriptions & Digital Marketing Services

  • Monthly Retainers: Digital marketing, social media management, or design retainer subscriptions billed on a recurring monthly basis may be canceled at any time with 15 days’ written notice prior to the next billing cycle.

  • No Partial Month Refunds: We do not offer partial or prorated refunds for mid-month cancellations. Services will remain active through the end of the paid billing period.

4. Chargebacks & Fraudulent Disputes

We take unauthorized chargebacks and payment disputes seriously. If you have an issue with an invoice, project billing, or store purchase, please contact us directly so we can resolve it amicably. Unjustified chargebacks or fraudulent dispute claims will result in immediate termination of ongoing services, revocation of digital licenses, and potential legal action to recover outstanding funds.

5. How Payments Are Refunded (If Applicable)

In rare cases where an exception is granted or a duplicate order refund is approved:

  • Refunds will be credited back to the original method of payment used during the transaction (e.g., Razorpay, Stripe, PayPal, or Bank Transfer).

  • Processing Time: Approved refunds are processed within 5 to 10 business days, depending on your bank or payment provider’s processing timeline.

  • Currency conversion differences or third-party payment gateway fees incurred during initial payment are non-refundable.

6. Contact Us for Support

If you have questions about this policy, need technical assistance with a shop download, or wish to discuss an ongoing project, please reach out to us:

  • Website: https://graphixstyle.com

  • Email: info@graphixstyle.com

  • Location: Ludhiana, Punjab, India

  • Effective Date: August 6, 2026